Privacy Policy

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Last updated: 16 August 2026

1. Introduction

This Privacy Policy explains how Shachar ("we", "us", "our"), a self-catering guest accommodation located in Marloth Park, Mpumalanga, South Africa, collects, uses, stores and protects your personal information when you visit our website or make an enquiry or booking with us. We are committed to protecting your privacy in accordance with the Protection of Personal Information Act, 2013 (POPIA).

2. Information We Collect

We may collect the following personal information when you contact us, enquire about availability, or make a booking:

• Name and surname
• Contact details (phone number, WhatsApp number, email address)
• Booking details, including preferred dates and number of guests
• Any information you voluntarily provide when communicating with us via WhatsApp, phone, or email

We do not collect payment card details through this website.

3. Cookies & Analytics

This website uses Google Analytics (GA4) to help us understand how visitors use our site - for example, which pages are viewed and how visitors arrived at the site. Google Analytics uses cookies and similar technologies to collect this information, which may include your approximate location (derived from IP address), device and browser type, and browsing behaviour on our site. This data is processed by Google in aggregated and/or pseudonymised form and is used by us solely to improve the website and understand visitor interest - we do not use it to identify individual visitors.

Google acts as an independent third-party processor of this data. You can find out more about how Google collects and processes data at policies.google.com/privacy. If you would prefer not to be tracked by Google Analytics, you can install the Google Analytics Opt-out Browser Add-on, or use your browser's privacy settings to block cookies and similar tracking technologies.

Aside from Google Analytics, we do not use tracking pixels or third-party advertising scripts on this site.

4. How We Use Your Information

Personal information you provide is used solely to:

• Respond to your enquiries and process booking requests
• Communicate with you regarding your stay
• Comply with any applicable legal or regulatory requirements

5. Sharing of Information

We do not sell, rent, or trade your personal information. Your details are only shared with third parties where necessary to fulfil your booking (for example, with payment facilitators, if applicable), where used for website analytics as described above, or where required by law.

6. Data Security

We take reasonable technical and organisational measures to protect the personal information in our possession from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

8. Your Rights

In accordance with POPIA, you have the right to request access to, correction of, or deletion of your personal information held by us. To exercise any of these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party sites, such as Google Maps or WhatsApp. We are not responsible for the privacy practices of these external sites and encourage you to review their respective privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us:

• Annelize - 082 373 3100
• Pieter - 082 782 1375